 | Terms And Conditions |  |
About Us Gilmour Sports Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Gilmour Sports Limited
24 Clark Street Paisley PA3 1RB United Kingdom
Phone: 0141 889 7206
Fax: 0141 840 4440
Email: hockey [at] gilmoursports [dot] com
GB 464 125 754
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling A standard Delivery Charge of £6.00 will be applied to orders under the value of £100. For orders over £100.00, delivery is Free to addresses in Mainland UK. The Delivery Charge for orders shipping to Europe and the rest of the world, will be dependent on the final weight of the package but this charge will be confirmed with the customer prior to delivery.
Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on our website or through our telesales team.
To cancel your order you must notify us within seven {7} working days following the day of delivery.
Should you wish to exercise your rights under the Distance Selling Regulations your order may only be cancelled in writing, by fax or by e-mail. Telephone cancellations cannot be accepted. The goods must be returned in an unused and re-saleable condition. You are responsible for the cost of safe return back to us. We advise you take out appropriate insurance to cover the product during its return journey.
If you are unable to return the product to us within seven {7} you must contact us to arrange collection which will be at your cost. |
Delivery Schedule Full ownership of the goods will transfer to the customer when they have been paid for in full and delivery has taken place.
All products are subject to availability. We will inform you as soon as possible where any product cannot be supplied.
We make every effort to deliver within 1-2 days (normally NEXT DAY) Monday - Friday but where delays are inevitable we will endeavour to keep you informed. Orders received on a Friday will go out for delivery the following Monday. Saturday morning deliveries can be arranged but do incur an additional charge. Goods being delivered abroad please refer to our delivery tariff indicating the delivery time.
GOODS MUST BE SIGNED FOR. The customer is solely responsible for inspecting the product upon delivery, and any damage to, or shortages in, a delivery must be reported to Gilmour Sports within 48 hours of the delivery being made.
As part of the standard service CityLink will attempt 2 deliveries. If a delivery is unsuccessful, they will leave a calling card where possible. It is then up to the customer to contact their local branch to sort out alternative delivery arrangements. Additional charges will be incurred if a 3rd delivery is required or if the customer wishes to change the delivery address from the original delivery address provided.
If the delivery has been attempted twice unsuccessfully, CityLink will hold the parcel for up to 4 days at the local branch. If the customer has not contacted their local branch within this timescale, the parcel will be returned to Gilmour Sports and the customer will be charged accordingly.
Please ensure that there will be somebody available to sign for the goods at the Delivery Address that you provide. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0141 889 7206 (International +44 0141 889 7206) or fax us on 0141 840 4440 or write to us at 24 Clark Street Paisley PA3 1RB United Kingdom |
Privacy Policy Gilmour Sports Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy In the unlikely event of requiring to return goods to us please follow these instructions to avoid delay in processing your return. Other than as required by law we have no general policy of accepting returns
Please download this form to fill out and send back to us with
a) When returning goods to us you the customer are responsible for the safe carriage of the product back to us.
b) You should return any product in its original packaging along with all related paperwork via suitably insured means that covers the full value of the goods. If you insure the product, the full value may be recovered. Please retain your receipt confirming the return. If returned products are lost we will not be liable for them.
c) Please note that goods must be sent back in a merchantable condition. E.g. the condition in which you would accept goods in from a retail shop.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
Remittance Terms We will maintain published prices as long as possible. However, if unavoidable cost increases are incurred, we do reserve the right to alter our prices accordingly. We will inform the customer of any price changes before despatching the goods.
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